Thursday 19 November 2009

Helping you broadcast your Google Voice number

When someone sends you an SMS to your Google Voice number, that message not only goes into your inbox online, but we also forward it out to all of your mobile phones (assuming you told us you wanted to receive SMS messages on those phones). When you receive it on your mobile phone, you may have noticed that the message does not appear to come from the sender's actual number, but from a (406) number (which spells "GOO" btw), with the sender's number (or name if they are in your address book) at the start of the message. We do this so you can reply from any of your phones and keep a record of the entire conversation online in your Google Voice inbox.

But when you - a Google Voice user - send a text message to another Google Voice number from one of the forwarding phones on your account, you probably want Google Voice to display the SMS as from your Google Voice number rather than from a (406) number. This way, the Google Voice user to whom you sent the SMS will see your Google Voice number as the originating number, the single number that reaches you everywhere.

We had been doing this automatically on all accounts up until now, as we felt it was more logical to display your Google Voice number rather than a (406) number when sending an SMS to another Google Voice user. After further reflection on this, we realize that you should decide if you want this feature or not (rather than us) so we've made this a user selected option rather than the default setting. If you like this behavior, its easy to set up. Just go to "Settings > Calls > Caller ID (out)" and select "Display my Google Voice number".